Insurance Verifier - Home and Auto (Remote) Job Circular 2022

Insurance Verifier - Home and Auto (Remote) Job Circular 2022

The Revenue Group

Cleveland, OH

As a Home Owner Insurance Verifier you are required to research accounts where insurance information is not on file to verify if the policy has renewed, is active, or has been replaced. Home Owner Insurance Verifiers are required to make outbound phone calls to agents, carriers, and/or borrowers in order to obtain the necessary verification or documentation using certain client or industry quality standards. Carrier B2B websites are used to validate coverage where phone calls may not be required and sending letters via fax or email may also be required.

Job Description for Home Owner Insurance Verifier:

Placing outbound calls for assigned lender relationships including, assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.

Check insurance websites for proof of coverage and printing proof for data entry

Contact agent to verify Break In Coverage (BIC) dates

Help in all other (Non Assigned) queues for OSC & LSC accounts when needed

Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines

Attend departmental meetings as requested

Maintain appropriate, professional working relationships with clients and other employees

Other duties as assigned.

PM21

Requirements for Home Owner Insurance Verifier: :

Preferred Skills:

High school diploma or equivalent is required. Associate Degree preferred.

1-2 years of Home/Auto Insurance background preferred

Call Center experience preferred

Proven track record showing a strong commitment to client services

Excellent leadership, organizational skills

Proven ability to develop relationships

Excellent verbal and written communications skills

Requirements:

Minimum Computer Hardware:

CPU: 2 GHz or higher

Memory: 4 GB RAM or higher

Hard drive: At least 2 GB of free space

Display : Monitor capable of resolutions 1280X1024(square) / 1440X900(wide) or higher

Software : Windows 10 or greater

Current Web Browser (Internet Explorer, Mozilla Firefox, Google Chrome)

Internet Connection : High speed Internet connection (DSL / Cable) capable of speeds over100 mbps.

Smartphone : Android or iPhone (will be necessary for dual authentication requirement)

Workspace Guidelines : Work area must be quiet and free of distractions

Work area must have adequate lighting without glare Desk, chair and work space must be ergonomically correct and designed to safely accommodate the equipment

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